At Virgin Trains, we want to continually improve the standard of our service. We therefore love hearing what our customers think - what are we doing well, where there is there room for improvement and ideas about what we should be doing in the future. If you would like to comment specifically on the Virgin Trains website or have any queries or issues with booking tickets on our site we would like to hear from you.
Alternatively, whilst we encourage you to tell us when something isn't right, we'd also like to know if we have exceeded your expectations. You can now nominate an individual or team who have shown exceptional commitment to providing great customer service for our Feel Good Awards.